FAQs

FAQs

New London County Septic & Excavation

Have a septic-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What size tank do I have?

    It is generally based on how many bedrooms your house had when the system was installed. A three-bedroom house will typically have a 1,000-gallon tank (this is the most common size we encounter), a four-bedroom house will have a 1,250-gallon tank, and a five-bedroom house will have a 1,500-gallon tank. If you're unsure what the size of your tank is, contact New London County Septic & Excavation for septic services in Stonington, CT and we can take a look.

  • Does how many bathrooms my house has affect the size of the septic system?

    No, the size of the septic tank and leach field are based on the number of bedrooms. For more information or to schedule septic services in Stonington, CT, contact us today.

  • Do I need to uncover the tank to get it serviced?

    While we do need to have access to the clean-out cover(s), we can provide the service to uncover the tank for a nominal fee. Call today to schedule our septic services in Stonington, CT.

  • How often should I get my septic tank pumped?

    We get this question a lot. The state health department recommends pumping your tank every three to five years. If you have children living at home, you should consider having the tank serviced more often. This is due to the fact that your household uses more water for things such as showers, laundry, dishes, etc. If you think you may need your system pumped, our septic services in Stonington, CT can help! 

  • I’ve uncovered my tank and it’s full, what I should do?

    The septic tank is designed to work at a “full” level. The liquid level should normally be about eight to 12 inches from the top of the tank. For more information or for septic services in Stonington, CT, contact us today.

  • I have no idea where my septic tank is located, how do I find it?

    Most systems installed after 1980 should have an “as-built” drawing on file at your local health department or town sanitarian's office. If an as-built drawing is not on file, we will have to locate equipment that we can use to help find your septic tank. Our ability to get the job done is why people rely on us for septic services in Stonington, CT!

  • I’ve read that some towns and cities are having difficulty with “flushable wipes” clogging sewer lines. Can I use these products if we are on a septic system?

    The short answer is no. While you can technically flush "flushable" wipes, they are not biodegradable. That means that they can remain inside your tank and pipes for years, which causes all sorts of problems and blockages. They are the most common cause of blocked pipes that we encounter. You should also never flush feminine hygiene products, baby wipes, and/or trash down the toilet. If you experience a blockage, call on our septic services in Stonington, CT right away.

  • I just had a water softener installed and the installer hooked up the backflush line into the septic system, is this okay?

    No, water softeners should NEVER be discharged to the septic system. They require a separate drainage system due to the high concentration of chemicals in the discharge water. For more information, contact us for septic services in Stonington, CT.

  • We are on a septic system, can we install a garbage disposal?

    No, a garbage disposal should not be used with a septic system. For more information or to schedule septic services in Stonington, CT, give us a call.

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